I'M DROWNING IN RED TAPE!

MY BLOOD PRESSURE IS SKY HIGH DEALING WITH THE VA!

Let me share with you the "LOGIC" of the employees at the Veteran's Administration.  Here's how the conversation went:

Me:  Hi, I'm trying to track down a missing travel check from August 3rd.
Pandgit: Did you just move here?
Me: No, we moved here in April and changed our address then with eligibility.
Pandjit:  You didn't change it with the Treasury? You should have changed it with them immediately.
Me:  No, a gentleman from your office did when I searched for the first missing check.
Pandjit:  Well it can take Treasury several months to change the address and we sent the check to your old address.
Me: Why would you send it there since I highlighted on the form what the new address was when the request was turned into your office?
Pandjit:  I can't speak for others, but we follow procedures here. You should have changed your address with Treasury.
Me:  How do I contact Treasury for our upcoming move.
Pandjit:  "You" don't, we do.
Me:  Then why was there a problem after we registered with eligibility in April?
Pandjit:  You should have changed it with us also.
Me:  But you're next to eligibility and when we registered with them they said we were all done.
Pandjit:  Yes, we're next to them, but we operate separately.
Me: But you're both VA?
Pandjit: So?

So my point is - WHY THE HELL DO YOU HAVE TO CHANGE YOUR ADDRESS WITH THE SAME ENTITY MULTIPLE TIMES?  AND IF I CANNOT CONTACT TREASURY DIRECTLY WHY DID SHE TELL ME ORIGINALLY THAT I SHOULD HAVE CHANGED IT WITH THEM?

4 comments:

Shannon W. said...

Ahhh the joys of the VA. :( Sorry you had a bad experience :(

I'm mostly known as 'MA' said...

Sure hope they got it right for you this time! Paperwork is terrible and sometimes I wonder how anything ever gets done right.

Dawna (Stitches from the Tub) said...

Tamy,
You know the rules. Breathe, and breathe again. It won't cure you of the idiots, but it will help your blood pressure.
Love, Dawna

~3 Sides of Crazy~ said...

Thanks everyone I was just venting. This damn claim has been in the works for almost 7 years! I am so tired of all the round and round.

MA they are so bad about duplicating tests and not communicating from one facility to another! I have our congressman looking into it now!

LOL Dawna I breathed and then breathed again and then added some retail therapy so am starting to feel better.